Privacy Policy
Effective date: September 30, 2026
Guangdong Chongyanshe Nutrition Research Co., Ltd. (广东宠研社营养研究有限公司) (“CYS Pet Nutrition,” “we,” “us,” or “our”) operates petlabhub.com (the “Site”). This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when global visitors use the Site or contact us about pet supplement and functional pet food OEM/ODM services.
1. Information We Collect
- Business inquiry information: your name, company, job title, country or region, email address, telephone or WhatsApp number, and the details you provide about products, formulations, dosage forms, packaging, quantities, target markets, timelines, or other project requirements.
- Communications: messages, attachments, samples, quotations, feedback, and records of our correspondence.
- Technical information: IP address, browser and device information, access times, requested pages, referring page, and security or server log data that may be generated when you visit the Site.
We generally obtain this information directly from you, from your organization, or automatically through standard website and server operations. Please do not send sensitive personal information that is unnecessary for a business inquiry.
2. How We Use Information
- Respond to inquiries and assess OEM/ODM project requirements.
- Prepare quotations, samples, product proposals, and project communications.
- Operate, secure, troubleshoot, and improve the Site and our services.
- Maintain business records, prevent fraud or misuse, and comply with legal obligations.
3. Legal Bases
Where applicable law requires a legal basis, we rely on steps taken at your request before entering a contract, performance of a contract, our legitimate interests in operating and protecting our B2B business, compliance with legal obligations, and consent where required. You may withdraw consent at any time without affecting earlier lawful processing.
4. Cookies and Similar Technologies
The public Site currently does not intentionally use advertising cookies or enabled third-party analytics trackers. The Site or its hosting infrastructure may use strictly necessary technologies and server logs for security, network delivery, and basic operation. If we later enable non-essential analytics or marketing technologies, we will update this notice and request consent where required before using them.
5. How We Share Information
We may share information only as reasonably necessary with hosting, IT, email, communications, logistics, testing, manufacturing-support, or other service providers; professional advisers; competent authorities where required by law; or parties involved in a merger, acquisition, financing, or transfer of all or part of our business. These parties may process information only for the relevant service or legal purpose.
We do not sell personal information. We do not share personal information for cross-context behavioural advertising.
6. International Data Transfers
Because we serve customers globally and operate from China, your information may be transferred to or processed in China and in locations where our service providers operate. Where required, we use appropriate safeguards for international transfers, such as contractual protections or other legally recognized mechanisms.
7. Data Retention
We retain inquiry and business correspondence only for as long as reasonably necessary for the purposes described above. In general, unsuccessful inquiry records may be kept for up to three years after the last substantive contact. Contract, transaction, quality, regulatory, tax, or dispute-related records may be kept longer where required by law or reasonably necessary to protect legal rights. Security logs are retained for shorter operational periods unless an incident requires longer preservation.
8. Your Privacy Rights
Depending on your location and applicable law, you may have rights to request access, correction, deletion, restriction, objection, portability, withdrawal of consent, or information about how your personal information is used and disclosed. You may also have the right to complain to your local data protection authority. California residents may have additional rights, where applicable, including rights to know, correct, or delete personal information and to receive non-discriminatory treatment for exercising privacy rights.
To exercise a right, contact us using the details below. We may need to verify your identity and authority before completing a request. Legal exceptions may apply.
9. Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security.
10. Children’s Privacy
The Site is intended for business users and is not directed to children under 16. We do not knowingly collect personal information from children through the Site.
11. Third-Party Services and Links
If you contact us through WhatsApp or follow a link to another website, that third party processes information under its own privacy terms. We are not responsible for third-party privacy practices.
12. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices, services, or legal obligations. The revised version will be posted on this page with an updated effective date.
13. Contact Us
Guangdong Chongyanshe Nutrition Research Co., Ltd.
广东宠研社营养研究有限公司
Registered location: Baiyun District, Guangzhou, Guangdong, China
Email: chongyanshe@gmail.com
WhatsApp: +1 314 203 4776